StudentStudy ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
1. Information We Collect
1.1 Personal Information
When you register for an account, we collect:
- Name
- Email address
- Password (encrypted)
- Educational information (exam board, subjects, level of study)
1.2 Payment Information
When you make a purchase, payment processing is handled by Stripe. We do not store your full credit card details. We receive:
- Transaction ID
- Purchase amount
- Last four digits of your card (for reference)
- Billing address (if provided)
1.3 Usage Information
We automatically collect:
- Study pack creation and usage data
- Quiz scores and progress data
- Device information and browser type
- IP address and approximate location
- Pages visited and features used
1.4 Cookies
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Understand how you use our Service
- Improve our Service
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain the Service
- Process transactions and send related information
- Generate personalised study materials
- Track your learning progress and achievements
- Send you updates, newsletters, and promotional materials (with your consent)
- Respond to your inquiries and support requests
- Improve and develop new features
- Detect and prevent fraud
3. Information Sharing
We do not sell your personal information. We may share your information with:
3.1 Service Providers
Third-party companies that help us operate the Service:
- Stripe (payment processing)
- OpenAI (AI content generation)
- Hosting providers
- Analytics services
3.2 Community Features
If you choose to share study packs publicly, other users will be able to see:
- Your username
- The study packs you've shared
3.3 Legal Requirements
We may disclose information if required by law or to protect our rights and safety.
4. Data Security
We implement appropriate security measures including:
- Encryption of data in transit (HTTPS)
- Secure password hashing
- Regular security audits
- Access controls and authentication
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights (GDPR)
If you are in the UK or EU, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Receive your data in a structured format
- Objection: Object to processing of your data
- Restriction: Request restricted processing
To exercise these rights, please contact us at privacy@studentstudy.co.uk
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Specifically:
- Account data: Until you delete your account
- Study packs: Until you delete them or your account
- Transaction records: 7 years (for legal compliance)
- Usage data: 2 years
7. Children's Privacy
Our Service is intended for users aged 13 and older. If you are under 13, please do not use the Service. If you are between 13 and 16 years old, please ensure you have parental consent before using the Service.
8. International Data Transfers
Your information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place for such transfers.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@studentstudy.co.uk
- Contact form: Contact Us
Data Protection Officer
For GDPR-related inquiries, you can contact our Data Protection Officer at dpo@studentstudy.co.uk